WHAT OUR CLIENTS SAY
Amy Douthett
Communications, The Royal Anniversary Trust
Emma is a brilliant print guardian and general guru on all things print. She sorted our some colour confusion we had inherited and managed a range of beautiful print items of the highest quality for our signature events. She is also a delight to work with I recommend her to one and all.
Dave Brown
Designer, Ape Inc
I've worked with Emma and the Urban Print team for over a decade and every time I've reached out for help and advice — no matter how big or small the job or how tricky and challenging the brief — she has delivered.
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Emma is an absolute pleasure to work with: easy-going, approachable, and refreshingly straightforward. There’s no fuss, no drama and no unnecessary technical jargon — just an honest, reliable, efficient service delivered with patience, professionalism, and always with a big smile.
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What sets Emma apart is that she doesn't simply respond to a brief; she goes the extra mile to suggest alternative solutions and creative approaches that genuinely add value. She is completely respectful of the creative process and the work I've produced with her is not only of the highest quality, but has always been stronger as a result of her input and expertise.
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I couldn't recommend Urban Print Support highly enough.
Nick Liddell
Brand strategist
I don’t know much about print at all, but I appreciate that when it’s done brilliantly, it has the power to delight and connect in a way that no other medium can: Emma is the person I rely on to help me understand exactly what ‘brilliant’ means. I can tell her who I want to speak to and what I want them to think and feel when they hold a particular piece of work in their hand. And then Emma opens my eyes about the most promising techniques, materials, forms, finishes and treatments that will achieve the desired effect.
She’s helped me to present ideas in ways I never imagined possible: a 30-page booklet that concertinas out to a length of metres, so someone can hold it in their hands or pin it to their office wall; a set of strategic questions translated into a beautiful, tactile set of cards designed to take pride of place on a boardroom table; a business book that is produced and packaged with the craft and care of an object for the home.
Every time I work with her, I learn some new and exciting way to break through the intangibility of the digital realm and create something that people can touch which touches them in return.
Jenny Lodge
Head of client services, People-made
I first worked with Emma and her team at Interbrand and I would never consider working with anybody else in this space. The services that Emma brings to projects are, in my view, unique: she encompasses design/creative guidance alongside deep technical knowledge that help to steer the output from the beginning, as well as the most incredible project management skills from estimating and budget management through to timings and quality control.
Emma’s vast experience means that she has a large network of suppliers for any type of job, from small to large-scale, mass-produced to high-end – whatever you need, she has the right partner. She leverages her strong supplier relationships to ensure she gets the best outputs at the best price for us and against our desired timings, exploring every avenue until she has found the right partner for a particular job. When the job is live, she is all over the detail – regular communication between us and the supplier, scrupulous quality control and will always see the job right through to the end until the last package is delivered, leaving no stone unturned should there be any challenges along the way.
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Emma is the master of managing both her clients and suppliers – tenacious and high energy accompanied by a genuine passion for her work and delivered with empathy. She takes the weight off our very busy team, doing it better than any of us could – she’s more than a partner, she is a valued extension of our team.
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David Carroll
Designer, David Carroll and Co
I love working with Urban Print Support because Emma makes my working life easier. She takes the hassle out of producing high-end quality print by managing the whole process from briefing the printer to delivering the finished product. She cares about the finished product as if it was her own. And it’s always better because of her wealth of knowledge about print and printers. In the many years of working with Urban Print Support, every print job has been delivered on time and on budget. Emma and her team are brilliant and easy to work with.
Mark Smith
Creative Director, Kame
Emma is a joy to work with. Her knowledge of production will always improve your projects and may even take them somewhere you hadn’t considered. I always bring her into
a project early as part of the creative process, rather than just at the end. She’ll keep you on track and catch the balls you drop. She’s definitely an enhancement to any project.